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  • Frozen Pipes Disrupt Lives

    Don't Let Water Pipes Freeze

    The City of Nelsonville Water Department would like to remind all water customers, “Frozen Pipes Disrupt Lives, Don't Let Water Pipes Freeze - and Steps to Take If They Do”.

    When a house's water pipes freeze, the situation is not as simple as calling a plumber. A 1/8-inch crack in a pipe can spew up to 250 gallons of water a day, causing flooding, serious structural damage, and the immediate potential for mold.

    Frozen water pipes are a problem in both cold and warmer climates, affecting some quarter-million families each winter, and it can happen in homes with both plastic and copper pipes. It's all too common, especially considering this damage is largely preventable.

    In addition to taking the usual preventive precautions, here are a few steps you can take to keep your pipes from turning frigid nights into inconvenient, and expensive ordeals.

    Before winter arrives

    The three central causes of frozen pipes are quick drops in temperature, poor insulation, and thermostats set too low. You can prepare your home during the warmer months.

    • Insulate pipes in your home's crawl spaces and attic, even if you live in a climate where freezing is uncommon. Exposed pipes are most susceptible to freezing. Remember, the more insulation you use, the better protected your pipes will be.
    • Heat tape or thermostatically controlled heat cables can be used to wrap pipes. Be sure to use products approved by an independent testing organization, such as Underwriters Laboratories Inc., and only for the use intended (exterior or interior). Closely follow all manufacturers' installation and operation instructions.
    • Seal leaks that allow cold air inside near where pipes are located. Look for air leaks around electrical wiring, dryer vents, and pipes, and use caulk or insulation to keep the cold out. With severe cold, even a tiny opening can let in enough cold air to cause a pipe to freeze.
    • Before winter hits, disconnect garden hoses and, if possible, use an indoor valve to shut off and drain water from pipes leading to outside faucets. This reduces the chance of freezing in the short span of pipe just inside the house.

    When the mercury plummets

    Even if you've taken the right preventative steps, extreme weather conditions can still harm your pipes. Here are a few more steps you can take:

    • A trickle of hot and cold water might be all it takes to keep your pipes from freezing. Let warm water drip overnight, preferably from a faucet on an outside wall.
    • Keep your thermostat set at the same temperature during both day and night. You might be in the habit of turning down the heat when you're asleep, but further drops in the temperature—more common overnight—could catch you off guard and freeze your pipes.
    • Open cabinet doors to allow heat to get to un-insulated pipes under sinks and appliances near exterior walls. DO NOT OPEN WATER METER PITS they WILL freeze.

    Before you skip town

    Travelling in the winter months might be good for the soul, but don't forget to think about your pipes before you leave. What can you do?

    • Set the thermostat in your house no lower than 55°F (12°C).
    • Ask a friend or neighbor to check your house daily to make sure it's warm enough to prevent freezing.
    • Shut off and drain the water system. Be aware that if you have a fire protection sprinkler system in your house, it may be deactivated when you shut off the water.

    If your pipes do freeze

    What if your pipes still freeze, despite your best preventive measures? First step: Don't panic. Just because they're frozen doesn't mean they've already burst. Here's what you can do:

    • If you turn on your faucets and nothing comes out, leave the faucets turned on and call a plumber.
    • Do not use electrical appliances in areas of standing water. You could be electrocuted.
    • Never try to thaw a pipe with a torch or other open flame because it could cause a fire hazard. Water damage is preferable to burning down your house!
    • You may be able to thaw a frozen pipe using a hair dryer. Start by warming the pipe as close to the faucet as possible, working toward the coldest section of pipe.
    • If your water pipes have already burst, turn off the water at the main shutoff valve in the house; leave the water faucets turned on. Make sure everyone in your family knows where the water shutoff valve is and how to open and close it.


  • Water Abatement Policy Nears Application Deadline

    The last day to sign up for the Nelsonville Water Abatement Policy is January 10, 2021. The Nelsonville Water Office will still accept abatement policies due to the delayed mail. Abatement policies can be dropped off in the city’s drop box located at the entrance to City Hall. Please contact the Water Office if there are questions, at 740-753-2151.

    Download the Abatement Policy Form


  • Boil Order Notice

    The City of Nelsonville Water Department has issued a boil advisory for West Franklin Street from Madison Street to Adams Street. The boil advisory is being issued due to a water line repair.

    The boil advisory will be in effect until Thursday, December 17, 2020 at 3:00PM, unless notified otherwise.

    When a boil advisory is in effect, we ask all who are affected to boil their cooking and drinking water for three (3) minutes before being consumed.


  • Boil Order Canceled

    The City of Nelsonville Water Department has canceled the boil order for Sandy Lane.

    We would like to thank those affected by this incident for their patience and understanding.


  • Boil Order Canceled

    The City of Nelsonville Water Department has canceled the boil order for The Village of Buchtel, Burr Oak Boulevard from US33 overpass to Buchtel, Woodlane Drive, Sylvania Avenue, Bessemer Road, Carbon Hill Buchtel Road from Bessemer Road to Sandy Lane, and Sandy Lane.

    We would like to thank those affected by this incident for their patience and understanding.


  • Boil Order Canceled

    The City of Nelsonville Water Department has canceled the boil order for Chestnut Street from Burr Oak Boulevard to the “Y” at East Canal Street and Poplar Street from Seine Street to Rhine Street.

    We would like to thank those affected by this incident for their patience and understanding.


  • Boil Order Canceled

    The City of Nelsonville Water Department has canceled the boil order for Watkins Street from East Canal Street to Polly Field, Myers Street from Monroe Street to Watkins Street, Jackson Street, Desteiguer Street, Patton Street, Back Street, South Harper Street and Railroad Street.

    We would like to thank those affected by this incident for their patience and understanding.


  • Major Water Line Break on Jackson Street

    The Nelsonville Water Department is work on a major water line break on Jackson Street. Many areas in the city are experiencing low or no water pressure.

    A Boil Order may be issued later due to the repair for a leak on the mainline. If a boil order is in effect, we ask those affected to boil their drinking and cooking water for three minutes before being consumed.


  • Boil Order CANCELED

    The City of Nelsonville Water Department has canceled the boil order for West Franklin Street between Pine Grove Drive to Adams Street, Mound Street, Koker Lane and Heskett Lane.

    We would like to thank those affected by this incident for their patience and understanding.


  • Boil Order CANCELED

    The City of Nelsonville Water Department has canceled the boil order for Chestnut Street from Burr Oak Boulevard to East Canal Street at the East “Y”.

    We would like to thank those affected by this incident for their patience and understanding.


  • Water Dept Resuming Overdue Water Bill Shutoffs

    Starting Thursday, August 13th

    The Nelsonville Water Department suspended water shut offs in March 2020 due to the COVID-19 pandemic statewide stay at home order. Since that order has been lifted, the Nelsonville Water Department will resume water shut offs for overdue water bills starting Thursday, August 13, 2020. If you have any questions concerning your water service or bill, please call the water department at (740) 753-2151.

    Assistance is Available:

    Assistance in paying overdue water bills is available through the Hocking, Athens, Perry Community Action Water Bill Assistance Program. For assistance in Athens County, please call Amanda from HAPCAP at (740) 767-4500.

    Click here to download a document with more details on the Water Bill Assistance Program.


  • Boil Order CANCELED

    Clinton Street, Elizabeth Street and Oak Street

    The City of Nelsonville Water Department has canceled the boil order for Clinton Street, Elizabeth Street and Oak Street.

    We would like to thank those affected by this incident for their patience and understanding.


  • Frozen Pipes Disrupt Lives

    Don't Let Water Pipes Freeze

    The City of Nelsonville Water Department would like to remind all water customers, “Frozen Pipes Disrupt Lives, Don't Let Water Pipes Freeze - and Steps to Take If They Do”.

    When a house's water pipes freeze, the situation is not as simple as calling a plumber. A 1/8-inch crack in a pipe can spew up to 250 gallons of water a day, causing flooding, serious structural damage, and the immediate potential for mold.

    Frozen water pipes are a problem in both cold and warmer climates, affecting some quarter-million families each winter, and it can happen in homes with both plastic and copper pipes. It's all too common, especially considering this damage is largely preventable.

    In addition to taking the usual preventive precautions, here are a few steps you can take to keep your pipes from turning frigid nights into inconvenient, and expensive ordeals.

    Before winter arrives

    The three central causes of frozen pipes are quick drops in temperature, poor insulation, and thermostats set too low. You can prepare your home during the warmer months.

    • Insulate pipes in your home's crawl spaces and attic, even if you live in a climate where freezing is uncommon. Exposed pipes are most susceptible to freezing. Remember, the more insulation you use, the better protected your pipes will be.
    • Heat tape or thermostatically controlled heat cables can be used to wrap pipes. Be sure to use products approved by an independent testing organization, such as Underwriters Laboratories Inc., and only for the use intended (exterior or interior). Closely follow all manufacturers' installation and operation instructions.
    • Seal leaks that allow cold air inside near where pipes are located. Look for air leaks around electrical wiring, dryer vents, and pipes, and use caulk or insulation to keep the cold out. With severe cold, even a tiny opening can let in enough cold air to cause a pipe to freeze.
    • Before winter hits, disconnect garden hoses and, if possible, use an indoor valve to shut off and drain water from pipes leading to outside faucets. This reduces the chance of freezing in the short span of pipe just inside the house.

    When the mercury plummets

    Even if you've taken the right preventative steps, extreme weather conditions can still harm your pipes. Here are a few more steps you can take:

    • A trickle of hot and cold water might be all it takes to keep your pipes from freezing. Let warm water drip overnight, preferably from a faucet on an outside wall.
    • Keep your thermostat set at the same temperature during both day and night. You might be in the habit of turning down the heat when you're asleep, but further drops in the temperature—more common overnight—could catch you off guard and freeze your pipes.
    • Open cabinet doors to allow heat to get to un-insulated pipes under sinks and appliances near exterior walls. DO NOT OPEN WATER METER PITS they WILL freeze.

    Before you skip town

    Travelling in the winter months might be good for the soul, but don't forget to think about your pipes before you leave. What can you do?

    • Set the thermostat in your house no lower than 55°F (12°C).
    • Ask a friend or neighbor to check your house daily to make sure it's warm enough to prevent freezing.
    • Shut off and drain the water system. Be aware that if you have a fire protection sprinkler system in your house, it may be deactivated when you shut off the water.

    If your pipes do freeze

    What if your pipes still freeze, despite your best preventive measures? First step: Don't panic. Just because they're frozen doesn't mean they've already burst. Here's what you can do:

    • If you turn on your faucets and nothing comes out, leave the faucets turned on and call a plumber.
    • Do not use electrical appliances in areas of standing water. You could be electrocuted.
    • Never try to thaw a pipe with a torch or other open flame because it could cause a fire hazard. Water damage is preferable to burning down your house!
    • You may be able to thaw a frozen pipe using a hair dryer. Start by warming the pipe as close to the faucet as possible, working toward the coldest section of pipe.
    • If your water pipes have already burst, turn off the water at the main shutoff valve in the house; leave the water faucets turned on. Make sure everyone in your family knows where the water shutoff valve is and how to open and close it.


  • Water Abatement Policy Nears Application Deadline

    The last day to sign up for the Nelsonville Water Abatement Policy is January 10, 2021. The Nelsonville Water Office will still accept abatement policies due to the delayed mail. Abatement policies can be dropped off in the city’s drop box located at the entrance to City Hall. Please contact the Water Office if there are questions, at 740-753-2151.

    Download the Abatement Policy Form


  • Boil Order Notice

    The City of Nelsonville Water Department has issued a boil advisory for West Franklin Street from Madison Street to Adams Street. The boil advisory is being issued due to a water line repair.

    The boil advisory will be in effect until Thursday, December 17, 2020 at 3:00PM, unless notified otherwise.

    When a boil advisory is in effect, we ask all who are affected to boil their cooking and drinking water for three (3) minutes before being consumed.


  • Boil Order Canceled

    The City of Nelsonville Water Department has canceled the boil order for Sandy Lane.

    We would like to thank those affected by this incident for their patience and understanding.


  • Boil Order Canceled

    The City of Nelsonville Water Department has canceled the boil order for The Village of Buchtel, Burr Oak Boulevard from US33 overpass to Buchtel, Woodlane Drive, Sylvania Avenue, Bessemer Road, Carbon Hill Buchtel Road from Bessemer Road to Sandy Lane, and Sandy Lane.

    We would like to thank those affected by this incident for their patience and understanding.


  • Boil Order Canceled

    The City of Nelsonville Water Department has canceled the boil order for Chestnut Street from Burr Oak Boulevard to the “Y” at East Canal Street and Poplar Street from Seine Street to Rhine Street.

    We would like to thank those affected by this incident for their patience and understanding.


  • Boil Order Canceled

    The City of Nelsonville Water Department has canceled the boil order for Watkins Street from East Canal Street to Polly Field, Myers Street from Monroe Street to Watkins Street, Jackson Street, Desteiguer Street, Patton Street, Back Street, South Harper Street and Railroad Street.

    We would like to thank those affected by this incident for their patience and understanding.


  • Major Water Line Break on Jackson Street

    The Nelsonville Water Department is work on a major water line break on Jackson Street. Many areas in the city are experiencing low or no water pressure.

    A Boil Order may be issued later due to the repair for a leak on the mainline. If a boil order is in effect, we ask those affected to boil their drinking and cooking water for three minutes before being consumed.


  • Boil Order CANCELED

    The City of Nelsonville Water Department has canceled the boil order for West Franklin Street between Pine Grove Drive to Adams Street, Mound Street, Koker Lane and Heskett Lane.

    We would like to thank those affected by this incident for their patience and understanding.


  • Boil Order CANCELED

    The City of Nelsonville Water Department has canceled the boil order for Chestnut Street from Burr Oak Boulevard to East Canal Street at the East “Y”.

    We would like to thank those affected by this incident for their patience and understanding.


  • Water Dept Resuming Overdue Water Bill Shutoffs

    Starting Thursday, August 13th

    The Nelsonville Water Department suspended water shut offs in March 2020 due to the COVID-19 pandemic statewide stay at home order. Since that order has been lifted, the Nelsonville Water Department will resume water shut offs for overdue water bills starting Thursday, August 13, 2020. If you have any questions concerning your water service or bill, please call the water department at (740) 753-2151.

    Assistance is Available:

    Assistance in paying overdue water bills is available through the Hocking, Athens, Perry Community Action Water Bill Assistance Program. For assistance in Athens County, please call Amanda from HAPCAP at (740) 767-4500.

    Click here to download a document with more details on the Water Bill Assistance Program.


  • Boil Order CANCELED

    Clinton Street, Elizabeth Street and Oak Street

    The City of Nelsonville Water Department has canceled the boil order for Clinton Street, Elizabeth Street and Oak Street.

    We would like to thank those affected by this incident for their patience and understanding.


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Important City Phone Numbers

  • Office: 753.1314
  • Police & Fire Emergency: 9 1 1
  • Police Non-Emergency:
    753.1922 or 753.1736
  • Fire Non-Emergency: 753.1244

Nelsonville Regional Collection System Prelim FONSI EA


2019 Water Consumer Confidence Report