Main Phone: 740.753.2151 | After Hours Emergency Number: 740.753.1244
Utilities Office Hours*
- Monday: 8 am to 4 pm
- Tuesday: 8 am to 4 pm
- Wednesday: 8 am to 4 pm
- Thursday: 8 am to 4 pm
- Friday: 8 am to 4 pm
- Saturday & Sunday: Closed
- * Note: Closed 1 pm - 1:30 pm for lunch. Office hours may be irregular some days due to customer traffic, volume of requests, emergencies, etc.
Water and Sewer Rates Effective January 1st, 2023
In-Town
| Water in town (1500 gallon minimum) | $23.80 |
| Over 1500 gallons (per 1000 gallons) | $15.83 |
| Sewer in town (1500 gallon minimum) | $19.51 |
| Over 1500 gallons (per 1000 gallons) | $11.79 |
Out-of-Town
| Water out of town (1500 gallon minimum) | $35.07 |
| Over 1500 gallons (per 1000 gallons) | $23.73 |
| Sewer out of town (1500 gallon minimum) | $29.27 |
| Over 1500 gallons (per 1000 gallons) | $17.69 |
Hocking County Commissioners
| Sewer Hocking County (1000 gallon minimum) | $5.04 |
| Over 1000 gallons (per 1000 gallons) | $5.04 |
Bulk Water from City Hall
| One gallon of water | $0.0114 |
Utility Documents and Forms
| FINAL EA Nelsonville Collection Sys Ph3 14 Downloads | ||
| Water Service Line Survey 13 Downloads | ||
| Water Consumer Confidence Report 31 Downloads | ||
| Water Bill Appeal Form 12 Downloads | ||
| Water Bill Assistance Program 12 Downloads | ||
| Water and Sewer Service Termination Form 14 Downloads | ||
| Water Loss Abatement Policy 16 Downloads | ||
| Water and/or Sewer User Agreement 16 Downloads |
Service Denials, Fees, and Payment Plans
Per Ordinance 55-18
Passed: December 3,2018
Effective: January 3, 2019
Updated: February 14, 2022 (Ord. 06-22)
5.03.03. Service denied to delinquent users.
No water shall be supplied to any applicant OR PROPERTY OWNER who is delinquent in the payment of water or sewer bills, or who is indebted to the water department for material, supplies or work done, or in any other manner, until such indebtedness has been paid, whether that indebtedness was incurred at the premises for which service is supplied or at any other place within or without the City; and the water department reserves to itself the right to shut off the water from the premises of such applicant so delinquent upon forty-eight (48) hour notice. A delinquent water bill shall be defined as a water bill remaining unpaid for thirty (30) days or more after DUE DATE.
5.03.10. FEES
| NEW WATER CUSTOMERS | $ 50.00 |
| RECONNECTION FEE | $ 75.00 |
| LEAK/SEWER CHECK FEE | $ 10.00 |
| WATER SHUT OFF/TURN ON | $ 25.00 |
| AFTER HOURS CALL OUT | $ 150.00 |
| RESTORATION HOURS | 8 AM TO 3 PM |
| STREET BOND | $2,000.00 |
| SEWER TAP | $ 200.00 |
| ¾ INCH WATER TAP | $ 1,800.00 |
| 1 INCH WATER TAP | $ 3,200.00 |
TEMPORARY DISCONNECTION OF SERVICE DUE TO VACATION, ETC, A MINIMUM RATE CHARGE PER MONTH; PLUS SHUT OFF/TURN ON FEE. THESE FEES MUST BE PAID PRIOR TO SERVICES BEING RESTORED. IF TEMPORARY DISCONNECTION IS REQUESTED AND PROPERTY OWNER DOES NOT WANT TO PAY MINIMUM, REMOVAL OF METER AT COST OF $250.00 AND RESTALLATION OF METER IS $350.00
5.03.11. PAYMENT PLANS.
| $ 0.00 TO $ 1,000.00 | OWED: 9 EQUAL MONTHLY PAYMENTS |
| $ 1,001.00 TO $ 5,000.00 | OWED: 15 EQUAL MONTHLY PAYMENTS |
| $5001.00 AND UP | OWED: 24 EQUAL MONTHLY PAYMENTS |
PROPERTY OWNER MUST KEEP CURRENT BILL UP TODATE.
PROPERTY OWNER MUST SIGN A PAYMENT PLAN AGREEMENT
AFTER 3 LATE PAYMENTS, PROPERTY OWNER IS REMOVED FROM PAYMENT PLAN AND WILL NOT BE PLACED BACK ON PAYMENT PLAN UNTIL IN GOOD STANDING FOR 6 MONTHS.
SET SHUT OFF DATES ARE USUALLY 13TH AND 15TH OF EACH MONTH.